01. open website http://www.itrc.hp.com/
02. For first time you have create one user name and password by clicking register button on left side.
03. login with your user name and password
04. in the options select support case manager.
05. enter Product no (ex: NA*****) and sl no of CPU (EX: INA*******)
06. Click on next
07. if ur cpu exist in warranty it wil ask ur contact address and problem description.
08. enter the details of the hard ware which have problem ( for example if keyboard not working enter the model of the keyboard i.e ps/2 or usb)
09. after completion click on submit to generate the case id.
Toll Free No: 1800 11 22 67
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